A building that is designed and built using green strategies, materials and systems can only be a truly green building if it is also operated and maintained using green products and procedures. A building’s energy and water efficiency, indoor air quality, durability and resource efficiency are determined as much by its operation and maintenance as its design. Furthermore, the cost of operations and maintenance (O&M) over a building’s lifetime far exceeds the building’s initial construction cost, so reducing O&M costs can lead to substantial savings for owners. Clearly, O&M has substantial implications for the health and safety of residents, the building’s environmental impacts and its financial performance.

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